Reference

How metabet88 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care. This policy explains exactly what we collect, why we collect it, and how you can request changes — covering every interaction from your first Touch 'n Go eWallet deposit to your withdrawal…

Account Data ProtectionPayment Record PrivacyCookie TransparencyYour Right to AccessContact Us Anytime
metabet88 How metabet88 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to update your account details, or need to submit a formal data request, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond to your request as quickly as we can.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles data queries, account corrections, and privacy requests through live chat during operating hours.

Email Support

Send your privacy request or data correction query to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Log in and visit the Help section to submit a formal data access or deletion request. Requests submitted through your account are linked to your profile automatically.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use SSL encryption across every page of the platform, including the deposit flow for Touch 'n Go eWallet, Boost, and GrabPay. Your account password is stored in hashed form — we cannot read it, only verify it. Session cookies keep you logged in during your visit and expire when you close the browser; analytics cookies help us understand which parts of the platform you use most so we can improve them. You can clear or block cookies through your browser settings at any time, though some account functions may not work without session cookies active.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You may request deletion of non-essential data at any time.

Cookie Controls

Session cookies are required for login. Analytics cookies are optional and can be disabled in your browser settings. We do not use advertising cookies that track you across other websites.

Account Security

Login is protected by a one-time password sent to your registered contact. If you notice any unrecognised activity on your account, contact live chat immediately to freeze access.

Data Access Requests

You have the right to request a copy of the personal data we hold, ask for corrections, or request deletion where local law permits. Submit requests through live chat or the Help Centre in your account.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on metabet88. If your question is not covered here, reach out through live chat or the Help Centre.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also collected to secure your login and improve platform performance.

We share only what is necessary. Payment processors like Touch 'n Go eWallet and GrabPay receive the transaction data needed to process your deposit or withdrawal. We do not sell your data to advertisers or unrelated third parties.

Log in and go to the Help Centre to submit a data access request, or contact live chat directly. Include your registered account details so we can locate your record and respond accurately.

Yes. You can request deletion of non-essential data at any time. Some records must be retained for the period required by applicable law after account closure, but we will confirm exactly what can be removed.

Transaction and account records are kept while your account is active and for the legally required period after closure. Once that period ends, records are deleted or anonymised in line with our retention schedule.

We use session cookies for login and optional analytics cookies to understand platform usage. You can disable analytics cookies in your browser settings at any time without affecting your ability to deposit or withdraw.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.