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Understand Your Rights and Our Obligations

These legal terms set out the rules that govern your account and your use of metabet88, including how we handle your data, what you agree to when you register, and how disputes are managed.

Account TermsData HandlingJurisdiction-Dependent AccessTouch 'n Go eWallet TransactionsContact Rights
metabet88 Understand Your Rights and Our Obligations
LEGAL CONTACT PATHS

Reach Us for Account or Legal Queries

If you have a question about these terms, want to request a copy of your data, or need to raise a dispute, our support team handles legal and account queries through the channels below. We aim to acknowledge all formal requests within one business day.

Team online

Live Chat

Open the chat widget from any page on metabet88. For legal or account queries, select the Account & Legal category so your message reaches the right team.

Email Support

Send formal data requests, dispute notices, or terms queries to our support address. Include your registered account email so we can verify your identity before responding.

Account Help Centre

Log in to your account and navigate to Help to submit a ticket. Tickets tied to your account are processed with full transaction context, which speeds up legal and payment queries.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Security and data integrity sit at the centre of how we run the platform. Here is what we do in practice to keep your account and personal information safe.

Data Retention

We keep your account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised. You can request a summary of what we hold at any time.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings link in the site footer.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update, correct, or delete personal data on your account, submit a request via email or the Help Centre ticket system. We verify your identity before making any changes to account records.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms work in practice.

These terms apply to anyone who opens an account on metabet88. Access is available where local law permits, and by registering you confirm that you are eligible under the laws of your jurisdiction.

Yes. Submit a data access request via email or the Help Centre ticket system with your registered account email. We verify your identity first, then provide a summary of the data we hold.

Open a ticket through the Help Centre or contact live chat and select Account & Legal. Include your transaction reference number. We review disputes against our account records and respond formally.

We retain your records for the period required by applicable law, then delete or anonymise them. You can request confirmation of deletion after the retention period has passed.

We do not sell your personal data. We share data only with payment processors — such as Touch 'n Go eWallet, Boost, and GrabPay — and with any authority that requires it under applicable law.

We notify you at the contact address on your account before material changes take effect. Continued use of the platform after the effective date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.